At Wall of Marketing, we are committed to delivering high-quality services and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

1. General Policy

Due to the nature of digital marketing services, which involve time, expertise, and resources invested immediately upon commencement, our refund policy is structured to be fair to both our clients and our business.

2. Service-Specific Refund Terms

2.1 One-Time Projects

For one-time projects (website design, campaign setup, etc.):

• Before Work Begins: Full refund of deposit if you cancel before we start work (within 48 hours of payment)
• After Work Begins: Refund of unused portion based on work completed and documented hours
• After Delivery: No refunds once final deliverables are provided and approved

2.2 Monthly Retainer Services

For ongoing monthly services (SEO, social media management, PPC management):

• First Month: If not satisfied within the first 14 days, we will refund 50% of the first month's payment
• Subsequent Months: 30-day notice required for cancellation; no refund for current month's work in progress
• Annual Contracts: Special terms apply; please refer to your contract

2.3 Digital Products and Tools

For digital products, software, or tools purchased through our platform:

• Within 7 Days: Full refund if product does not function as described
• After 7 Days: No refunds, but we will provide technical support to resolve issues
• Downloaded Content: No refunds once content has been downloaded or accessed

3. Conditions for Refunds

Refunds may be issued under the following conditions:

3.1 Service Not Delivered

If we fail to deliver agreed-upon services within the contracted timeline without valid reason, you may be eligible for a partial or full refund.

3.2 Significant Quality Issues

If deliverables contain significant errors or do not meet the specifications outlined in the proposal/contract, we will first attempt to rectify the issues. If resolution is not possible, a refund may be considered.

3.3 Service Cancellation

If you need to cancel services, refund eligibility depends on:

• Amount of work already completed
• Resources already committed
• Timeline and notice provided
• Terms specified in your contract

4. Non-Refundable Items

The following are non-refundable under all circumstances:

• Consultation Fees: Time spent in consultations, meetings, and strategy sessions
• Third-Party Costs: Advertising spend, software subscriptions, stock photos, or other third-party services
• Completed Work: Services that have been fully delivered and approved
• Custom Development: Custom code, designs, or content created specifically for your business
• Setup Fees: Initial setup and onboarding fees for accounts and campaigns
• Rush Fees: Additional charges for expedited delivery

5. Refund Request Process

To request a refund, please follow these steps:

Step 1: Submit Request

Email [email protected] with:

• Your full name and contact information
• Invoice number or contract reference
• Detailed explanation of why you're requesting a refund
• Supporting documentation (if applicable)

Step 2: Review

We will review your request within 5 business days and may contact you for additional information.

Step 3: Decision

You will receive a written response with our decision and explanation. If approved, we will process the refund within 10 business days.

Step 4: Processing

Approved refunds will be returned using the original payment method. Processing time may vary depending on your bank or payment provider.

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• Percentage of work completed
• Time and resources already invested
• Value delivered to date
• Specific circumstances of your case

7. Alternative Solutions

Before issuing a refund, we may offer alternative solutions such as:

• Revisions or corrections to deliverables
• Additional time to achieve desired results
• Service adjustments or modifications
• Credit toward future services
• Discounts on renewal or additional services

8. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by senior management
• Propose mediation through a neutral third party
• Refer to the dispute resolution clause in your contract

9. Chargebacks

We strongly encourage clients to contact us directly to resolve any payment disputes before initiating a chargeback. Chargebacks:

• Result in immediate suspension of all services
• May incur additional fees
• Will be contested if we believe services were properly delivered
• May affect future service eligibility

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will not affect services already purchased under previous policy terms. Current clients will be notified of significant policy changes.